ba98 Terms & Conditions — Rules That Protect Every Player

1 Introduction

Welcome to ba98. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ba98 ("ba98", "the Platform", "we", "us", "our") governing your access to and use of the ba98 website located at ba98.io, its subdomains, mobile-optimised versions, and all services, products, games, and features made available through the platform.

ba98 is an online betting and casino platform that offers sports betting (with a primary focus on cricket, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures), live casino games, slots, crash games, and related promotional programmes. The platform is specifically designed to serve players located in Bangladesh and processes transactions in Bangladeshi Taka (BDT) via locally integrated payment methods including bKash, Nagad, Rocket, and Upay.

These Terms should be read alongside the ba98 Privacy Policy and the ba98 Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and ba98.

2 Acceptance of Terms

By accessing ba98.io, creating a player account, making a deposit, placing a bet, or participating in any game or promotion offered by ba98, you agree to be bound by these Terms in their entirety. This agreement is formed at the point of account registration and remains in effect for the duration of your relationship with ba98, including after account closure for matters arising during the period of active use.

These Terms are provided in English. You confirm that you are sufficiently proficient in English to understand the terms and conditions set out herein, or that you have obtained appropriate translation or interpretation assistance independently. ba98 bears no responsibility for any misunderstanding arising from a failure to seek clarification on any provision of these Terms.

ba98 reserves the right to update or amend these Terms at any time. When changes are made, the revised Terms will be posted on this page with an updated effective date. Players who continue to use the platform following notification of changes are deemed to have accepted the revised Terms. Where changes are material, ba98 will make reasonable efforts to notify registered players via email or in-platform notification.

3 Eligibility

To register and use a ba98 account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age. ba98 does not permit any person under the age of 21 to register, deposit funds, or participate in any betting or gaming activity on the platform.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity acting on behalf of multiple individuals).
• You must have the legal capacity to enter into a binding contract under the laws applicable to you in your jurisdiction.
• You must not be registered on any self-exclusion list or have previously been excluded from ba98 due to a breach of these Terms.
• You must not be accessing ba98 from a jurisdiction where online betting is explicitly prohibited by applicable law. It is your sole responsibility to determine the legal status of online betting in your jurisdiction before registering.
• You must not be an employee, contractor, agent, or immediate family member of an employee of ba98 or any of its affiliated companies, game providers, or payment processing partners.

ba98 reserves the right to request documentary proof of eligibility at any time. Acceptable documents may include a national identity card (NID), passport, birth certificate, or other government-issued identification. Failure to provide requested documentation within the timeframe specified by ba98 may result in account suspension pending verification.

4 Account Registration

Each player may hold only one (1) ba98 account. Opening multiple accounts — whether under the same name, the same device, the same IP address, the same payment method, or any combination thereof — is strictly prohibited and constitutes a breach of these Terms.

When registering a ba98 account, you agree to provide accurate, current, and complete information as requested during the registration process. You further agree to maintain and update your account information to keep it accurate and current at all times. The following information is required at registration:

• Full legal name (as it appears on your government-issued ID)
• Date of birth
• Valid email address
• Mobile phone number (Bangladesh)
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account number)

You are responsible for maintaining the confidentiality of your ba98 account credentials, including your username and password. You must not share your login details with any third party. ba98 will never ask for your password via email, SMS, telephone, or live chat. Any activity conducted through your account is your sole responsibility, regardless of whether you authorised it.

If you suspect that your account has been accessed by an unauthorised party, you must notify ba98 support immediately via live chat. ba98 will take reasonable steps to secure your account pending investigation but cannot be held liable for losses arising from unauthorised access resulting from your failure to maintain account security.

ba98 reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for refusal. Approved accounts are personal to the registered player and are non-transferable.

5 Deposits and Withdrawals

All transactions on ba98 are conducted in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available methods may vary based on your location and account status.

Deposits: The minimum deposit amount is ৳500. There is no maximum deposit limit specified on a platform-wide basis, though individual payment method providers may impose their own transaction limits. Deposits are credited to your ba98 account in real time or within 60 seconds for mobile banking transactions. If a deposit is not credited within 10 minutes, contact ba98 support with your transaction reference number.

Withdrawals: Withdrawal requests are processed within 24 hours of submission during standard business hours (Bangladesh Standard Time, UTC+6). ba98 will make reasonable efforts to process withdrawals faster than this, with a target of under 60 minutes for most mobile banking withdrawal requests. The minimum withdrawal amount is ৳1,000.

ba98 operates a same-method withdrawal policy where technically feasible — withdrawals will be directed to the same payment account used for the most recent deposit. This policy exists to prevent financial crime and protect player funds. ba98 may require additional identity verification before processing any withdrawal.

• Withdrawal requests may be suspended pending identity verification if your account has not previously been verified or if the withdrawal amount exceeds the threshold specified in your account settings.
• ba98 reserves the right to withhold withdrawals from accounts under investigation for suspected fraud, bonus abuse, or breach of these Terms.
• ba98 does not charge fees for standard deposits or withdrawals, but your payment provider may apply their own charges independently.
• ba98 is not responsible for delays caused by third-party payment processors, bank processing times, or network outages affecting mobile banking services.

6 Bonuses and Promotions

ba98 offers a range of bonuses and promotional incentives to both new and existing players. These include, but are not limited to, welcome bonuses, deposit match bonuses, free spins, cashback offers, referral bonuses, seasonal promotions (including those tied to Eid, Pohela Boishakh, Durga Puja, and cricket season events), and the ongoing ba98 Rewards programme.

The following general conditions apply to all bonuses offered by ba98, unless a specific promotion's terms explicitly state otherwise:

• Wagering Requirements: Bonus funds are subject to a minimum wagering requirement before they become eligible for withdrawal. The applicable wagering multiplier is stated in the individual promotion's terms and conditions. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place a total of ৳10,000 in qualifying bets before the bonus balance can be withdrawn.
• Validity Period: Bonuses must be used within the validity period specified at the time of issue. Unused bonuses expire automatically at the end of their validity period and cannot be reinstated.
• Game Contributions: Not all games contribute equally to wagering requirements. Sports bets may contribute at a different rate than casino games or slots. Contribution rates are specified in each promotion's individual terms.
• Bonus Abuse: ba98 employs automated systems to detect patterns of bonus abuse, including but not limited to: placing opposite bets to lock in bonus-funded profits (bonus hunting), using multiple accounts to claim the same promotion multiple times, or employing betting strategies with near-zero risk specifically to meet wagering requirements without genuine gameplay intent.
• Maximum Withdrawal from Bonus Funds: Some promotions may specify a maximum amount that can be withdrawn from winnings generated using bonus funds. Where applicable, this limit is stated in the promotion's specific terms.

ba98 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring bonuses already issued to players' accounts at the time of the change. Players who have queries about specific bonus terms are encouraged to contact ba98 support via live chat before making decisions based on promotional offers.

7 Betting Rules

All bets placed on ba98 are subject to the general betting rules set out in this section and to any sport-specific or event-specific rules that may be published on the platform for particular markets.

• Bet Acceptance: A bet is only confirmed once you have received an explicit confirmation message from the ba98 platform. Bets in progress are not binding until confirmation is displayed. In the event of a technical failure during bet placement, contact ba98 support with full details of the attempted transaction.
• Minimum and Maximum Stakes: Minimum and maximum stake amounts per bet are displayed at the point of bet placement. These limits vary by market and event type. ba98 reserves the right to adjust individual player bet limits based on account history and risk assessment.
• In-Play Betting: Live in-play betting is available for selected cricket and sports markets. Odds during in-play betting change in real time based on match developments. ba98 reserves the right to suspend in-play markets at any time during an event without prior notice, for example during interruptions in play, pending official event rulings, or where data feeds are temporarily unavailable.
• Void Bets: ba98 may void a bet if it was placed after the event's official start time without a live in-play betting designation, if an obvious pricing error occurred (palpable error), if the event is abandoned or not completed within a defined timeframe, or if ba98 determines that the integrity of the market has been compromised.
• Palpable Errors: Where odds are published in error due to a technical fault, human error, or data feed failure, ba98 reserves the right to void the affected bets and return stakes to the players' accounts. ba98 is not obligated to honour bets placed at manifestly incorrect odds, even if confirmation was issued.
• Cricket-Specific Rules: For BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures — weather interruptions, Duckworth-Lewis-Stern (DLS) method applications, and match abandonment scenarios are handled in accordance with the relevant competition's official regulations. ba98 publishes specific cricket match rules for major tournaments on the platform's cricket section.

8 Casino Games

ba98's casino and live casino products are powered by third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. All games offered on the ba98 platform are supplied by providers whose random number generator (RNG) systems have been independently tested and certified by recognised testing laboratories. This certification ensures that game outcomes are genuinely random and not manipulated in favour of the house beyond the stated return-to-player (RTP) percentage.

By participating in casino games on ba98, you acknowledge and accept the following:

• All casino game outcomes are determined by certified RNG technology or, in the case of live dealer games, by physical dealing processes conducted in a controlled studio environment.
• The house edge (built-in statistical advantage) exists in all casino games. Over the long run, the platform retains a mathematical advantage. RTP percentages for individual games are available within each game's information panel.
• Technical disruptions to live casino sessions will be handled in accordance with the relevant game provider's rules. In most cases, an interrupted round will be voided and stakes returned.
• Game results are final once a round has concluded and confirmed. ba98 will not reverse confirmed game results except where a verifiable technical error or provider-confirmed fault is identified.
• Crash game titles including Spribe Aviator operate on a provably fair multiplier system. The cashout decision is the player's sole responsibility — ba98 does not bear any liability for a player's choice to hold or cash out at any given multiplier level.

9 Prohibited Conduct

The following activities are strictly prohibited on the ba98 platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, cancellation of all pending withdrawals, and forfeiture of bonus balances:

• Registering more than one account on ba98, or assisting another person to open an account for the purpose of circumventing account restrictions.
• Providing false, inaccurate, or misleading information during registration or identity verification.
• Using stolen payment credentials, compromised payment accounts, or fraudulently obtained funds to make deposits.
• Any form of money laundering, including depositing funds to ba98 with the primary intent of withdrawal rather than genuine gaming activity.
• Attempting to manipulate, exploit, or hack the ba98 platform, its software, its APIs, or its game feeds.
• Colluding with other players in multi-player games to gain an unfair advantage, including in live poker or live dealer card games.
• Placing bets in coordination with other parties to exploit promotional terms or bonus structures (bonus abuse / matched betting fraud).
• Engaging in or facilitating match-fixing, spot-fixing, or any corruption of sporting events on which bets are placed on ba98.
• Attempting to reverse engineer, copy, or reproduce ba98's proprietary software, games, or content.
• Accessing ba98 using automated scripts, bots, or AI-assisted tools to place bets or exploit game mechanics.

10 Account Suspension and Closure

ba98 reserves the right to suspend, restrict, or close any player account at its sole discretion in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity verification within the specified timeframe.
• Receipt of a chargeback or disputed payment instruction from a payment provider relating to the player's account.
• Reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct as defined in Section 9.
• Receipt of a court order, regulatory directive, or law enforcement instruction requiring account restriction.
• The player's request for self-exclusion under the ba98 Responsible Gaming policy.
• ba98's decision to withdraw services from a particular market or jurisdiction.

Where an account is suspended pending investigation, ba98 will communicate this to the player via their registered email address and will aim to complete its investigation within a reasonable timeframe. During a suspension, deposits may be returned to the originating payment method and active bets may be voided or settled depending on the circumstances.

Players may also voluntarily close their ba98 account at any time by contacting support via live chat. Before closure, any outstanding verified balance will be returned to the player's registered payment method, subject to standard withdrawal conditions. Bonus balances and pending bonus offers are forfeited upon voluntary account closure.

11 Privacy and Data Protection

ba98 collects, stores, and processes personal data provided by players during registration and during the course of their use of the platform. This data is used for account management, identity verification, payment processing, fraud prevention, customer support, and (where consent is given) marketing communications.

ba98 is committed to protecting player data and implements appropriate technical and organisational security measures, including SSL/TLS encryption for all data transmitted between the player's device and ba98's servers, one-way hashing of stored passwords, and strict access controls on databases containing personal information.

ba98 does not sell personal data to third parties for commercial purposes. Data may be shared with third-party service providers (payment processors, game providers, identity verification services) solely to the extent necessary to deliver the ba98 service to the player. All third-party partners are contractually required to handle player data in accordance with applicable data protection standards.

For full details of how ba98 collects, uses, stores, and protects your personal data — and for information on your data rights including access, correction, and deletion requests — please read the ba98 Privacy Policy.

12 Responsible Gaming

ba98 is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We recognise that for a small number of individuals, gambling can become problematic. ba98 provides a suite of responsible gaming tools to help players maintain control over their activity on the platform.

Available responsible gaming tools on ba98 include:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours.
• Loss Limits: Players may set a maximum loss threshold per day, week, or month. Once reached, further betting activity is suspended until the period resets.
• Session Time Reminders: Players may configure on-screen reminders that appear at specified intervals during gaming sessions.
• Self-Exclusion: Players who feel that their gambling is becoming a problem may request self-exclusion for a period of 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and, once active, cannot be reversed until the elected period has elapsed.
• Reality Checks: Regular on-screen summaries of session duration and net wins/losses are available to help players make informed decisions.

If you are concerned about your gambling habits or those of someone you know, ba98 encourages you to seek help. For full guidance on ba98's responsible gaming commitment, please visit the Responsible Gaming page. All responsible gaming tools are free to use and accessible via your account settings at any time.

13 Intellectual Property

All content on the ba98 platform — including but not limited to the ba98 brand name and logo, website design, graphics, layout, user interface elements, written content, game imagery, promotional materials, and software code — is the exclusive intellectual property of ba98 or its licensed third-party suppliers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ba98 platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Copying, reproducing, or republishing any ba98 content on any other platform or medium.
• Modifying, adapting, or creating derivative works based on ba98's proprietary materials.
• Using ba98's brand name, logo, or trademarks in any commercial context without express written permission.
• Scraping, harvesting, or systematically extracting data from the ba98 platform by automated means.
• Framing or embedding ba98's website or any part of its content within another website or application without permission.

Game content and associated intellectual property rights remain with the respective game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others). ba98 operates these games under a valid licensing arrangement with each provider.

14 Limitation of Liability

To the fullest extent permitted by applicable law, ba98 shall not be liable to any player for any indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with the use of the ba98 platform, including but not limited to:

• Loss of winnings due to a technical failure, network outage, or server error, where such failure was beyond ba98's reasonable control.
• Losses arising from a player's failure to maintain account security or from unauthorised access to a player's account.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Interruption of game sessions due to connectivity issues on the player's side.
• Financial losses resulting from a player's betting or gaming decisions.
• Inaccuracies in real-time sports data feeds used for in-play betting markets, provided ba98 has taken reasonable steps to source accurate data.

ba98's maximum aggregate liability to any individual player in respect of any claim or series of related claims shall not exceed the net deposits made by that player in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits ba98's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited by applicable law.

15 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. ba98 operates as an international online entertainment platform and serves players across multiple jurisdictions. Players are responsible for ensuring that their use of ba98 complies with the laws of their own country or region.

Any dispute arising between a player and ba98 that cannot be resolved through ba98's internal dispute resolution process (see Section 17 — Contact) may be submitted for binding arbitration. ba98 will make reasonable efforts to resolve all disputes fairly and promptly. The language of all dispute proceedings shall be English.

ba98 does not represent or warrant that the platform is appropriate or legally permissible in all jurisdictions. Players access ba98 voluntarily and at their own risk. ba98 disclaims all responsibility for any legal consequences arising from a player's access to or use of the platform in a jurisdiction where such use may be restricted.

16 Amendments to These Terms

ba98 reserves the right to amend, update, or replace these Terms & Conditions at any time. When amendments are made, the updated version will be published on this page (ba98.io/terms-conditions) with a revised "Last Updated" date at the top.

For material changes — those that significantly affect player rights, bonus terms, payment conditions, or account usage rules — ba98 will provide reasonable advance notice via email to registered players or via an in-platform notification displayed upon login. The notice period for material changes will be no less than seven (7) calendar days before the revised terms take effect, except where an immediate change is required by law, regulation, or to protect the integrity of the platform.

Players who do not agree with the revised terms must cease using ba98 and may request account closure before the effective date of the changes. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms in their entirety.

17 Contact and Dispute Resolution

If you have any questions about these Terms & Conditions, or if you wish to raise a dispute or complaint regarding your ba98 account, please contact the ba98 support team via live chat available directly within the ba98 platform. Our support team operates 24 hours a day, 7 days a week, in English.

You may also reach ba98 support by email. Contact email: [email protected] (plain text — not a clickable link). Please include your registered username, account ID, and a clear description of your query or complaint when contacting support by email. ba98 aims to acknowledge all email enquiries within 24 hours and to provide a substantive response within 5 business days (Bangladesh Standard Time, UTC+6).

ba98 operates a structured internal complaints process. Upon receiving a formal complaint, ba98 will:

1. Acknowledge receipt of the complaint within 24 hours.
2. Assign a complaint reference number for tracking purposes.
3. Investigate the complaint and gather all relevant account data, transaction records, and game logs.
4. Issue a written resolution decision within 10 business days of complaint receipt.
5. If the player is not satisfied with ba98's resolution, advise the player of any further escalation options available to them.

ba98 is committed to fair and transparent resolution of all player disputes. All formal complaints are logged and reviewed periodically as part of ba98's service quality improvement programme.